Network Technologies Support
Our customers point to the quality and responsiveness of our support as one of
Metaswitch's key differentiating values. Our support organization builds
on the experience and reputation we have gained over two decades working with
the world's most demanding customers including networking equipment manufacturers
such as Alcatel-Lucent, Cisco Systems, IBM, Nokia Siemens Networks and Nortel.
Network software code is complex, often amounting to hundreds of
thousands of lines of code. By licensing pre-developed, pre-tested network
software products from Metaswitch, our customers can provide protocol
capabilities on their platforms at a fraction of the cost of developing the
same function in-house. And with Metaswitch's
professional services, training
services and support they can integrate, test and deploy those capabilities
in very aggressive timescales.
Each customer is able to select a combination of these services, tailored to their
particular requirements. Should any customer find that they have specialist
requirements that are not covered by the services described here, then we are happy
to discuss a customized service to address these requirements.
In all cases, our approach to support is that, just like development, it requires
first-rate engineers with detailed knowledge and problem-solving ability. In fact,
many of our engineers move between the development and support teams, which ensures
that
- the support team benefits from a full flow of knowledge from the engineering side
- the engineers developing the product have an understanding for real world customer support and deployment issues.