Diagnostic Tools

The SNAP-IX administration tools, particularly the Motif administration program, provide extensive information on the status of SNAP-IX components, to assist in diagnosing communications problems. In addition,

• Audit / Error Logs are usable by all SNAP-IX users.
• API tracing is available to help application programmers.
• Link / Node tracing can assist systems programmers and Metaswitch support staff.
• A diagnostic collection program snagetpd collects configuration, diagnostics information to aid in raising questions with Metaswitch.

The SNAP-IX Diagnostics Guide provides detailed step-by-step troubleshooting information for diagnosing typical problems.

Click here to see examples of audit and error logging, API tracing, and link/node tracing.