Metaswitch is a company built on values. Our values underpin everything we do, from recruitment to product development to a relentless focus on making our customers successful. The end result is an enduring world-class company that strives to stay a relevant, valued partner to telecom service providers around the globe.
In an industry beset by project overruns and defect-ridden products, Metaswitch’s dedication to quality engineering has helped distinguished us by consistently delivering on time, to the highest quality standards.
We aim to recruit the best talent in the industry, and train and develop them into outstanding engineers who build-in quality from the outset into every product. Our low employee turnover rate - on average less than 3% per year - results in stable, well disciplined teams and retention of knowledge that avoids the product degradation that happens over time in less cohesive organizations.
Our unrelenting focus on reliability has built a company that you can rely on. We deliver products that do what they say and that run your network long after you’ve gone home. These products deliver solutions from a company, and people, that you can trust.
Reliability means being honest about our capabilities and building relationships of trust with our customers. This is how we forge the cornerstones of our past and future success.
In an industry that too often settles for "good enough", Metaswitch's support is now legendary. Beyond the usual support options - 24x7 helpline, software upgrades, hardware maintenance, installation, training - Metaswitch brings an attitude that regards support engineering as a highly valued position in the organization.
An attitude that says our success depends on your success, so we'll do whatever it takes to ensure that. It’s an attitude that avoids anonymous call centers and puts you in direct contact with your personal support engineer. No wonder that four out of five customers say we provide better support than ANY other vendor they work with.
When you've been continually and successfully innovating for more than a quarter century, your track record speaks for itself. From our earliest days, Metaswitch has introduced innovation after innovation, constantly seeking to push the boundaries of the possible. From cross-platform network protocols, to soft-switching, to a whole new era of communication applications for global operators, Metaswitch has established innovation leadership that fuels the most competitive service providers – wireline, wireless and cable.